Return, Refund & Cancellation Policy

At AVOILSTORE, we take great care in preparing and packing our wood-pressed edible oils. Since these are food products, returns are limited to specific cases to maintain hygiene, safety, and quality standards for all customers.

Return & Replacement Policy

Due to the nature of edible products, we do not accept general returns once payment is completed. However, returns or replacements will be provided free of cost only in the following cases:

  • The product received is damaged, leaked, or tampered during transit

  • A wrong product has been delivered

  • An incorrect quantity has been delivered

Important Guidelines for a Valid Return Request

  • In case of delivery damage, leakage, tampering, or missing items, the issue must be reported within 24 hours of delivery

  • A clear unboxing video (without cuts or edits) showing the outer box, inner packaging, and product condition is mandatory for such cases

  • For other concerns related to the order, the issue must be reported within 48 hours of delivery

  • The product must be unused and in original condition

  • Original product packaging and outer box must be retained

  • Requests raised without the required proof or beyond the specified timelines may not be eligible for return, replacement, or refund

These guidelines help us verify transit-related issues accurately and resolve them fairly.

How to Raise a Return or Replacement Request

Please share the following details with our support team:

  • Order Number, Courier AWB / Tracking Number, Reason for return or replacement Supporting photos and/or unboxing video

 Phone / WhatsApp: [Your Official Contact Number]
 Email: [Your Official Email ID]

Our team will review the request and guide you through the next steps.

Cancellation Policy

  • Orders can be cancelled only if the cancellation request is made before the product is dispatched

  • Once the order has been shipped, cancellation is not permitted

If a cancellation request is accepted, the refund will be processed as per the refund policy below.

Refund Policy

  • Once a return or cancellation is approved, the refund will be initiated within 5–8 business days

  • After initiation, the refund amount is typically credited within 4–10 business days, depending on the bank, payment gateway, and other external factors

  • Customers will be notified once the refund is initiated

Mode of Refund

  • Refunds will be processed only to the original mode of payment used while placing the order (UPI, debit card, credit card, or net banking)

  • Cash refunds or refunds to alternate accounts are not supported

Quality & Transit Responsibility

All products are quality-checked and securely packed before dispatch. In rare cases of transit-related issues, we request customers to inform us promptly so we can investigate and resolve the concern in a fair and timely manner.